Privacy Policy - SaaS / Web Application
Last Updated: May 8th, 2026
Introduction
AniMica LLC operates AniMica available at animica.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Information We Collect
Account Information
When you create an account, we collect:
- Full name and email address
- Authentication credentials, managed by our authentication provider. AniMica does not store plain-text passwords.
- Optional mailing or service-related address information
- Phone number
- Emergency Contact
- Emergency Contact phone number
- Profile picture and preferences
User-Generated Content
We store content you create, upload, or submit through the Service, including:
- Dog profiles
- Vaccine records
- Medication logs
- Boarding/daycare/training/other related services records
- Scheduling requests
- Payment records
- Daily report photos
- Client communication
- Employee notes
- File attachments and uploads
Photo, File, and Media Uploads
AniMica allows users, kennels, and staff to upload, store, and manage visual and file-based records as part of the Service, including:
- Owner profile pictures
- Dog profile photos
- Vaccination record images
- Veterinary documentation
- PDF files and uploaded health records
- Daily report photos
- Boarding, daycare, and training-related media
- Intake or service documentation
- Other user-submitted attachments
These uploads may contain personal, pet health, or operational information and are stored securely through AniMica’s third-party cloud infrastructure providers.
By uploading content to AniMica, users represent that they have the legal right or authorization to provide such content and understand that it may be accessible to authorized kennel staff, administrators, or service providers as necessary for operational purposes.
AniMica does not claim ownership of user-uploaded content; however, users grant AniMica permission to store, process, display, and transmit uploaded content solely for the purpose of operating and improving the Service.
Users are responsible for ensuring that uploaded files and media are accurate, lawful, and appropriate for the intended service.
Payment Information
AniMica does not directly collect or store full billing credentials such as credit card numbers.
Payments are processed through third-party providers, including Square. AniMica may collect and manage payment-related operational data, including:
- Invoice records
- Payment status
- Authorization holds
- Deposits or retainers
- Account credits
- Refund tracking according to kennel-specific policies
Usage Data
We automatically collect:
- Application Logs: Feature usage, actions performed, errors encountered
- Device Information: Browser type, operating system, screen resolution, device type
- Network Information: IP address, approximate location (city/country level)
- Session Data: Login times, session duration, pages/features accessed
- Performance Data: Load times, crashes, and diagnostic information
Information from Third Parties
We may receive information from:
- Authentication Providers: Google or other supported sign-in providers
- Payment Processors: Transaction status and billing details (we do not store full credit card numbers)
Animal Care Disclaimer
AniMica provides software tools for scheduling, client management, and operational support. AniMica does not provide animal care, veterinary, boarding, or training services directly.
Pet-Sensitive Data Disclaimer
AniMica stores data sensitive to pets including:
- Pet medical information
- Vaccination data
- Emergency contacts
- Behavioral Notes
AniMica is NOT:
- a veterinary provider
- a medical authority
Users and service providers are responsible for ensuring the accuracy of submitted pet health, vaccination, and care information.
Kennel Responsibility
Each kennel or service provider using AniMica is solely responsible for compliance, pet safety, customer disputes, and service execution.
Medical Record Accuracy
Users are responsible for maintaining accurate pet health, medication, and vaccination information.
How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide and maintain the Service | Contractual necessity |
| Process payments and subscriptions | Contractual necessity |
| Send transactional emails (receipts, password resets) | Contractual necessity |
| Improve features and user experience | Legitimate interest |
| Detect and prevent fraud or abuse | Legitimate interest |
| Send product updates and announcements | Legitimate interest (opt-out available) |
| Send marketing communications | Consent |
| Comply with legal obligations | Legal obligation |
Data Storage and Security
Infrastructure
Your data is stored on secure servers provided by Google Firebase / Google Cloud Platform in United States multi-region data centers (nam5).
Security Measures
We use commercially reasonable security measures to protect user information, including:
- Encryption of data in transit using secure protocols
- Encryption of data at rest through Google Firebase / Google Cloud infrastructure
- Role-based access controls through account permissions
- Secure authentication systems
- Google-managed infrastructure redundancy and security protections
While we take reasonable steps to protect your information, no system can guarantee absolute security.
Data Breach Response
In the event of a data breach affecting personal information, AniMica will comply with applicable legal obligations regarding breach notification, including notifying affected users and relevant authorities where required.
Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose | Data Shared |
|---|---|---|
| Google Firebase / Google Cloud Platform | Authentication, database, file storage, backend infrastructure, app security, and diagnostic logs | Account information, app records, uploaded files, device/app usage data |
| Square | Payment processing, invoices, authorization holds, deposits/retainers, refunds, and payment status tracking | Name, email, invoice details, payment status, and payment processor references |
Each third-party service has its own privacy policy governing the use of your information.
We may add additional service providers, such as email delivery, analytics, crash reporting, or customer support tools, as the Service develops. When we do, we will update this Privacy Policy as appropriate.
Data Sharing
We do not sell your personal information. We may share data:
- With your team/organization: Staff at the kennel you are signed up with will be able to access your information
- With service providers: As listed above, strictly for providing the Service
- For legal compliance: When required by law, subpoena, or court order
- During business transfers: In connection with a merger, acquisition, or asset sale (you will be notified)
Data Retention
AniMica retains personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods may vary depending on the type of data and applicable legal requirements.
Users may request account deletion, subject to any legal or operational retention requirements.
Your Rights
All Users
- Access: Request access to the personal information we store about you
- Correction: Update inaccurate information
- Deletion: Delete your account and associated data
GDPR Rights (EEA/UK Residents)
- Right to restrict processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
For privacy inquiries, contact: hello@animica.app
CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell data)
- Right to non-discrimination
To exercise any of these rights, contact us at hello@animica.app or use the account settings in the application.
Cookies and Similar Technologies
AniMica’s mobile application does not rely on traditional browser cookies for core app functionality. However, we and our third-party service providers may use cookies, local storage, device identifiers, or similar technologies when you access our website, web-based services, authentication flows, payment pages, or analytics tools.
Third-party services such as Firebase, Google, Square, or analytics providers may use their own cookies or similar technologies according to their privacy policies.
International Data Transfers
If you access the Service from outside the USA, your data may be transferred to and processed in the United States. Where applicable, AniMica relies on protections made available through its third-party providers and applicable legal mechanisms.
Children's Privacy
The Service is intended for business operators and pet owners who meet applicable legal age requirements.
Changes to This Policy
We will notify you of material changes via email or an in-app notification at least 30 days before the changes take effect. Continued use of the Service after changes constitutes acceptance.
Contact
For privacy-related inquiries:
- Email: hello@animica.app